Appointment System & Waiting Times
Maroochy Waters Medical Practice runs by an appointment system, however we do keep appointments available for emergencies.
You can make an appointment with a doctor by phoning the surgery. Appointments are made at 15 minute intervals so you can normally expect to spend that time with your doctor however if you think that you may require a longer appointment please advise reception staff at the time of booking.
Nobody likes to be kept waiting however, due to emergencies and unforeseen circumstances there may be waiting periods. We sincerely regret any inconvenience caused to our patients when we are behind with our appointments. Please feel free to phone our surgery to check if your doctor is experiencing any unforeseen delays.
We are pleased to offer home visits for urgent cases for regular patients whose condition prevents them from attending the surgery. They are generally done at the end of the attending Doctor’s day. A fee will be payable at the conclusion of the home visit.
After Hours Services
Maroochy Waters Medical Practice is supported by National Home Doctor Service for all after hour’s visits. If you require medical attention after hours, please phone National Home Doctor Service on 13 SICK (137425). A full report on these visits is forwarded directly to your regular doctor to ensure continuity of care. If you have any further questions about this service please talk to any of our friendly staff.
Phoning your Doctor
Doctors and Nursing Staff in this practice may be contacted by phone during surgery hours. If your doctor is unavailable, you may either speak with our Nursing staff or leave a message with Reception. Return phone calls to patients by Doctors will be done either between patients or at the end of the day.
Management of your personal information
Our goal is to provide you with a quality, caring service. Therefore, should you have any concerns or suggestions please phone or write to our Practice Manager, Kim Freese, or your doctor. We genuinely wish to hear from you.
We believe that problems are best dealt with through the practice. Indeed we want to know if you are concerned about any aspect of our service. However, if you feel there is any problem that you may wish to be addressed outside of the Practice you can contact Queensland’s health service complaints agency.
Office of the Health Ombudsman
PO Box 13281
Brisbane QLD 4003
Telephone: 133 OHO or 133 646
Repeat Prescriptions & Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, is it a REQUIREMENT that you attend the Practice for a consultation with your Doctor (or if your usual doctor is not available, one of the other Doctors of our Practice) in order to receive further prescriptions for your medications or ongoing referrals.
It is the policy of this practice to have all patients return for a consultation to obtain their test results. A nurse may be able to give results to patients over the phone only under special circumstances and this is arranged by your doctor during your consultation.
We have in place a computerised recall system. You will be asked/requested to attend the surgery for an appointment if your doctor feels this is appropriate.
Children and Babies
Being a family practice, we have a play area for children and a private room can be arranged for changing nappies etc. Please ask our friendly reception staff for further details.
We are more than happy to order a taxi for transport to or from the surgery should you require one.
Health Information Brochures
We have a range of brochures for your perusal. You will find a brochure stand near the water cooler in the reception area. If the information you require is not available, ask the friendly reception staff for help. If the information is not immediately on hand they will be happy to order it in for you.
This Practice is designed for wheelchair access. If you have special needs, please discuss them with your doctor.
Fee's & Charges
At the Maroochy Waters Medical Practice we strive for high quality, family orientated medical care. To provide this level of professional service charges may apply.
All children under the age of 16 and DVA card holders are bulk billed.
Most Pensioners and Healthcare Card holders are Bulk Billed at the individual treating Doctors discretion. Please check with reception when making your appointment.
Fees apply to non-concession card holders and billing is at the individual treating doctor’s discretion. The fees below are as of 1st July 2019.
|Standard Consult (15 min)||$77.00||(Medicare rebate $38.20)|
|Long Consult (30 min)||$127.00||(Medicare rebate $73.95)|
|Extra Long Consult (40 min)||$165.00||(Medicare rebate $108.85)|
Still need more info? Feel free to contact our friendly reception staff if you need to discuss any of this information further.