Practice Information

Appointment System & Waiting Times

Maroochy Waters Medical Practice runs by an appointment system, however we do keep appointments available for emergencies.

You can make an appointment with a doctor by phoning the surgery. Appointments are made at 15 minute intervals so you can normally expect to spend that time with your doctor however if you think that you may require a longer appointment please advise reception staff at the time of booking.

Nobody likes to be kept waiting however, due to emergencies and unforeseen circumstances there may be waiting periods. We sincerely regret any inconvenience caused to our patients when we are behind with our appointments. Please feel free to phone our surgery to check if your doctor is experiencing any unforeseen delays.

Home Visits

We are pleased to offer home visits for urgent cases for regular patients whose condition prevents them from attending the surgery.  They are generally done at the end of the attending Doctor’s day.  A fee will be payable at the conclusion of the home visit.

After Hours Services

Maroochy Waters Medical Practice is supported by National Home Doctor Service for all after hour’s visits.  If you require medical attention after hours, please phone National Home Doctor Service on 13 SICK (137425).  A full report on these visits is forwarded directly to your regular doctor to ensure continuity of care.  If you have any further questions about this service please talk to any of our friendly staff.

Phoning your Doctor

Doctors and Nursing Staff in this practice may be contacted by phone during surgery hours.  If your doctor is unavailable, you may either speak with our Nursing staff or leave a message with Reception.  Return phone calls to patients by Doctors will be done either between patients or at the end of the day.

Management of your personal information

Your medical information is a confidential document.  This practice often forwards certain medical information to other medical organisations, i.e. Immunisation Register.  This is a normal practice and is only for the benefit of patient health.  All information at our practice is handled according to the present Privacy Act (Australian Privacy Principles – APP).  Should you require further details, please speak to the Practice Manager or refer to our Privacy Policy.

Patient Feedback

Our goal is to provide you with a quality, caring service.  Therefore, should you have any concerns or suggestions please phone or write to our Practice Manager or your doctor.  We genuinely wish to hear from you.

We believe that problems are best dealt with through the practice.  Indeed we want to know if you are concerned about any aspect of our service. However, if you feel there is any problem that you may wish to be addressed outside of the Practice you can contact Queensland’s health service complaints agency.

www.oho.qld.gov.au

Office of the Health Ombudsman
PO Box 13281
George St
Brisbane QLD 4003

Or

Telephone: 133 OHO or 133 646

Repeat Prescriptions & Referrals

In order to monitor your health and fulfil our ethical and legal responsibilities, is it a REQUIREMENT that you attend the Practice for a consultation with your Doctor (or if your usual doctor is not available, one of the other Doctors of our Practice) in order to receive further prescriptions for your medications or ongoing referrals.

Receiving Results

It is the policy of this practice to have all patients return for a consultation to obtain their test results.  A nurse may be able to give results to patients over the phone only under special circumstances and this is arranged by your doctor during your consultation.

Reminder System

We have in place a computerised recall system.  You will be asked/requested to attend the surgery for an appointment if your doctor feels this is appropriate.

Children and Babies

Being a family practice, a private room can be arranged for changing nappies etc. Please ask our friendly reception staff for further details.

Taxis

We are more than happy to order a taxi for transport to or from the surgery should you require one.

Health Information Brochures

We have a range of brochures for your perusal.  You will find a brochure stand near the water cooler in the reception area.  If the information you require is not available, ask the friendly reception staff for help.  If the information is not immediately on hand they will be happy to order it in for you.

Disability Facilities

This Practice is designed for wheelchair access.  If you have special needs, please discuss them with your doctor.

General Pricing Guide

Effective 1st April 2024.

Please note we are a private billing practice for pensioners, concession card holders and all children.

 Monday to Friday (8 am to 5 pm)

  Standard Fee Discount Fee Medicare Rebate Out of Pocket
Standard consultation $92.00 $82.50 $41.40 $50.60 (Standard)
$41.10 (Discount)
Long consultation $142.00 $124.50 $80.10 $61.90 (Standard)
$44.40 (Discount)
Extended consultation $180.00 $162.50 $118.00 $62.00 (Standard)
$44.50 (Discount)

Phone Consultation

 Standard FeeDiscount FeeMedicare RebateOut of Pocket
Short (under 6 min) consultation$53.00$47.50$18.95$34.05 (standard)
$28.55 (discount)
Standard consultation$92.00$82.50$41.40$50.60 (standard)
$41.10 (discount)

Maroochy Waters Medical Practice takes pride in delivering high quality medical care. Unfortunately, the Medicare rebate only covers a small portion of these costs. Community General Practice is not subsidised by State or Federal Governments unlike the hospital system. We are a locally owned small business, like many other General Practices. The Federal Government have frozen your Medicare rebates or only increased it marginally. The Federal Health Department have lowered our rebates when “bulk billing” patients or they have totally cut item numbers so that practices can no longer absorb the cost of keeping their doors open, and continue to provide quality care.

If you are concerned about these changes, we encourage you to voice your concerns to your Federal Member of Parliament obrien.mp@aph.gov.au

An episode of care fee will apply for treatment room services such as dressings and procedures.

  • Episode of Care or Treatment Room fees will range from $10.00 to $20.00
  • Procedure fees will range from $50.00 for pensioners to $65.00 for non-concession card holders.
  • Procedure Fees for Skin Check will be $50.00 for all patients.**These items are not eligible for Medicare rebate

If you are on a Concession Card or a child 15 years, you may be charged at the concession rate. 

DVA Gold Card Holders will continue to be Bulk Billed.

DID NOT ATTEND appointments: If you cannot attend your booked appointment, please cancel or reschedule through HotDoc or by calling the practice. Failure to do so will result in fees.

Still need more information? Feel free to contact our friendly reception staff on 07 5479 1177.